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for RETAIL
Valuing Store Communications
The key to success in today's retail marketplace is ensuring that your customers have the best shopping experience possible. To that end, you've probably already made an investment in your customer communications strategy by adding new channels. But what are you doing about communications in your stores?
Do you know how many customer calls come in to your store?
How well are those calls handled by your various departments?
If the calls go to a regional or national call center - perhaps supported by catalog sales - what about the cost of personnel, and of the network itself?
The Vertical Retail Solution
Vertical's retail solutions provide retailers with the ability to track caller behavior and call traffic into local stores, and transform that data into actionable business intelligence and analytics. It also allows local stores to offer customers a consistent, information-rich environment that will not only increase revenues through improved service, but also reduce costs through equipment and operational efficiencies.
With Vertical, you'll see improved customer service resulting in new revenue streams. By connecting stores to call centers or customer databases - or simply by sending calls to the right place - our technology drives sales that might otherwise never have been captured.
Finally, a Vertical retail solution can help you lower costs by consolidating the number of devices you need in each store, providing centralized Web-based management capabilities, and allowing you to take advantage of broadband services.
It all adds up to a powerful new formula for managing your customer interactions.
This cost-effective solution can:
Provide new visibility into store and employee performance and how well customers are being served
Customize call handling
Provide self-service options
Tie into customer and inventory databases
Automate fax handling
Host industry-specific applications, like music-on-hold and store service response
for FINANCIAL SERVICES
With Vertical financial services solutions, you'll see improved customer service resulting in new revenue streams. By connecting branches to call centers or customer databases - or simply by sending calls to the right place - Vertical's Solution drives sales that might otherwise never have been captured.
Finally, Vertical solutions can help you lower costs by consolidating the number of devices you need in each location, providing centralized Web-based management capabilities, and taking advantage of broadband services. It all adds up to a powerful new formula for managing your customer interactions.
Our cost-effective solutions can provide:
New visibility into how well customers are being served
A view of employee performance
Self-service and customized call handling options
Ties into customer databases
A single platform for branch communications needs
for HEALTHCARE
Your Telephone System is a Lifeline, Both for Your Patients and Your Practice
You want to provide the best service to your patients, allowing them to reach you in an emergency and making sure all calls are handled promptly, but you also need to be in control of your time and your office's operation. Today's medical practice needs the security of a versatile telephone system that provides the most advanced and most reliable connections for patients and staff, any time of the day or night.
for LAW FIRMS
Providing New Tools and Information for Servicing Your Clients
As a legal professional, you tackle the most complex of problems every day - but you don't want your phone system to be one of them. You need to know that the time-critical call from the judge's office will get through, while other calls won't interrupt you during important consultations.
You need to be able to focus on what is said during a call, not on taking notes or tracking billable time. You need to feel secure that business won't be lost to a phone system that is intimidating to staff and callers alike - and most of all, that your phone system will accommodate the needs and schedule of your firm, not vice versa.
Reliable, Powerful Solutions
Vertical provides next-generation IP-PBX solutions and applications that can enhance your practice. Our solutions include high-value applications that enable you to manage your client interactions through GUI-based administration tools and a wide range of capabilities:
Conference Calling
Call recording
Client/call reporting
Presence management tools
Unlimited voicemail
for CALL CENTERS
Powerful, Low Cost Solutions
Until recently, the hardware and software necessary to run a call center required large budgets and heavily staffed IT departments. With the advent of software-based phone systems such as Vertical's TeleVantage, all that has changed.
TeleVantage Call Center enables you to enhance customer service, reduce costs, and improve your business's bottom line.
Key features include:
Queue calls in order received
Route calls via a variety of sophisticated algorithms
Skill-based and agent-capacity based routing
Seamlessly support IP agents to enable virtual call centers staffed by contract or remote workers
Establish data-driven call priorities to support calls from premier customers
Enable silently monitoring, coaching or joining in on calls
Record calls for future training, analysis and quality assurance
Display a broad range of live queue or agent status information
Extensive real-time reporting
Enable third-party development of IVR and CRM applications
API access to caller-entered data, such as customer or incident numbers
Answer calls hands-free using headsets or speaker phones
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